We accept all major card cards, including Visa, MasterCard, Discover, and American Express. We also accept debit cards.
If you need to cancel your order, please call us immediately. If the order has already been shipped, it cannot be cancelled.
Was your package damaged in the shipping process? Please report it to us within 3 days of arrival. We will contact the carrier and file a claim. Make sure to keep the damaged product in case the carrier needs photographic proof. If you received the wrong product or if it was damaged, you will be eligible to receive a full refund or replacement product.
Please contact us before returning any product. All returns must be received in original condition.
- Please include a copy of the invoice with the return.
- No credit will be given for shipping and handling charges. Return shipping charges are the customer’s responsibility.
- After the product is received and inspected by us to ensure it can be resold, we will contact you.
- Credit will be given as follows:
o within 10 days of invoice date, 90%
o 11-30 days, 80%;
o after 30 days, no credit.
- Regardless of your method of payment, refunds will be in-store credit or a gift card from Oak Hill Bulk Foods.
- It may take up to 30 days to receive your in-store credit/gift card.
OUT OF STOCK ITEMS
We do our best to keep items in stock but sometimes there are shortages that are out of our control. If this happens, the customer is responsible to reorder the out of stock items, as we do not keep records of back orders.
You can expect your orders to be on their way by the next business day. We ship using UPS, USPS, and FedEx and can find the very best price for your shipping needs. At this time, we only ship in the continental United States. We cannot be held responsible for product damage due to temperature, like melting or freezing.
We do our best to make sure our website is correct and up to date. Sometimes information, print and pictures will be inaccurate and may contain typographical errors and outdated information.
COUPON CODE POLICY
On occasion we will provide coupon codes to receive further discounts off the original price of the item. To ensure the discount is received for sales, items should be purchased as soon as possible. Coupon codes for items on our site will have an expiration date associated with them. Coupons and discounts will only be honored on orders that are placed while the coupon/discount is valid.
Pricing that is advertised on sources outside of our website may reflect incorrect prices compared to what we currently offer. The prices on our website are regularly updated to ensure accurate, real-time pricing; however, search engines and coupon code websites may not always provide the most up-to-date prices. Please visit our website to view the current pricing of our items. Prices and coupon codes that are not valid will not be honored at checkout.
LINKS TO OTHER WEBSITES
The masterstouchcoffee.com site may contain links to other websites that we feel may be of interest to you. Masters Touch Coffee is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by us of the site or any association with its operators. We do not have control over, and are in no manner responsible or liable for the availability and content of the websites to which the oakhillbulkfoods.com website is linked. Any concerns regarding any product or service offered by a website to which the oakhillbulkfoods.com is linked or the link itself should be directed to the operator of that specific Web site and not to Masters Touch Coffee.